Welcome to Outdoor Research Store! By accessing our website at outdoorgearau.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to understand your rights and responsibilities when using our services.

1. Acceptance of Terms

By using our website, you confirm that you accept these terms and agree to abide by them. If you do not agree, please refrain from using our site.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when placing orders.
  • Ensure that any details related to payment methods (e.g., Visa, MasterCard, JCB, PayPal) are valid and up-to-date.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property and not reproduce or distribute content without permission.

3. Product and Service Description

We specialize in outdoor gear, including tents, accessories, base layers, and more. Our products are designed for adventure-ready use, with a focus on durability and performance. Please note:

  • Product images and descriptions are provided for informational purposes; slight variations may occur.
  • We ship globally, excluding some Asian and remote regions, as per our shipping policy.
  • For health and safety reasons, certain items like base layers, beanies, balaclavas, and buffs are non-returnable.

4. Order and Payment Terms

When you place an order, you agree to the following:

  • Order Processing: Orders are processed within 1-2 business days after payment confirmation. Weekend or holiday orders are processed the next business day.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are secure and processed through trusted gateways.
  • Shipping:
    • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
    • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch.
  • International Orders: Customers are responsible for any customs duties or taxes imposed by their country.

5. Returns and Refunds

We aim for your complete satisfaction. Our returns policy includes:

  • Return Period: Returns or exchanges must be initiated within 15 days of receiving your order.
  • Conditions: Items must be unused, unwashed, with original tags and packaging. Non-returnable items include base layers, beanies, balaclavas, and buffs.
  • Process: Contact customer service at [email protected] to request authorization. Include your order number and reason for return.
  • Refunds:
    • Credit Card Payments: Processed within 5-7 business days after we receive the return.
    • PayPal Payments: Processed within 3-5 business days.
    • Exchanges: Processed within 7-10 business days, including shipping.

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or defective merchandise.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Outdoor Research Store and protected by intellectual property laws. You may not use, copy, or distribute any content without our prior written consent.

7. Limitation of Liability

Outdoor Research Store strives to provide reliable services, but we are not liable for:

  • Delays or issues arising from shipping carriers or customs procedures.
  • Incorrect product use or damages resulting from outdoor activities.
  • Events beyond our control, such as natural disasters or system failures.

Our total liability is limited to the purchase price of the products in question.

8. General Provisions

These terms are governed by the laws of Australia. If any part of these terms is found invalid, the remainder will remain in effect. We reserve the right to update these terms at any time; changes will be posted on this page.

9. Contact Us

If you have questions or need assistance, our adventure-ready team is here to help:

  • Email: [email protected]
  • Address: Outdoor Research Store, 54 Murphy Street, CUNDERDIN, AU 6407

We typically respond within 24 hours on business days. Thank you for trusting Outdoor Research Store for your outdoor adventures!