Adventure-Ready Shipping

At Outdoor Research Store, we understand that getting your gear quickly and reliably is essential for your outdoor adventures. That’s why we’ve developed shipping options to meet your needs, whether you’re preparing for a weekend camping trip or a major expedition.

Order Processing

All orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping FREE (orders over $50) 15-25 business days after dispatch EMS
International Shipping Note: We ship globally (excluding some Asian and remote regions). Please note that customs duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer.

Satisfaction Guarantee & Returns

We stand behind our outdoor gear with the same confidence you have on the trail. If your purchase doesn’t meet your expectations, we’re here to help make it right.

Returns & Exchanges Overview

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in original condition – unused, unwashed, with original tags attached and in original packaging.

Return & Exchange Process

1

Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order to request a return or exchange authorization.

  • Email: [email protected]
  • Include your order number and reason for return/exchange
  • We’ll provide you with a Return Authorization Number
2

Prepare Your Package

Carefully pack your items including:

  • All original product tags and labels
  • Original packaging and any included accessories
  • Original invoice or packing slip
  • Completed returns form (we’ll email this to you)
3

Ship Your Return

Send your package to our returns center:

Outdoor Research Store Returns
54 Murphy Street
CUNDERDIN, AU 6407

We recommend using a trackable shipping service and retaining your shipping receipt.

Important Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Refund Information

Once we receive your return, we’ll process your refund or exchange according to the following timelines:

Refund Type Processing Time Method Notes
Credit Card Payments 5-7 business days after we receive your return Original payment method Appears on your statement within 1-2 billing cycles
PayPal Payments 3-5 business days after we receive your return Original PayPal account Immediate processing once initiated
Exchanges 7-10 business days total processing New item shipped Includes processing and shipping time for replacement

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Base Layers (due to intimate nature of the product)
  • Beanies & Balaclavas (headwear items)
  • Buffs & Neckwear
  • Any items that have been worn, used, or washed
  • Products without original tags or packaging
  • Items purchased more than 15 days ago

International Returns

As we serve customers globally (excluding some Asian and remote regions), international returns follow the same process. However, customers are responsible for all return shipping costs and any applicable customs duties or taxes.

Need Help With Your Return?

Our adventure-ready customer service team is here to assist you:

Email: [email protected]

Outdoor Research Store
54 Murphy Street
CUNDERDIN, AU 6407

We typically respond within 24 hours during business days.

Thank you for choosing Outdoor Research Store for your outdoor adventures. We’re committed to ensuring your complete satisfaction with our premium outdoor gear.