FAQ

Our store caters to outdoor enthusiasts of all levels – from solo hikers and backpackers to family camping groups. Our product range, including 1-2 person tents, 3+ person tents, and specialized outdoor accessories, is designed for adventurers who value quality gear for their outdoor excursions.

We specialize in premium outdoor equipment with a focus on durability and functionality. Our carefully curated selection includes everything from base layers and backpack accessories to specialized camping gear, all selected to enhance your outdoor experience.

Yes! We have a comprehensive range of tents including 1 Person Tents, 2 Person Tents, and 3 Person or More Tents, all available with compatible footprints. Whether you’re a solo adventurer or camping with family/friends, we have the perfect shelter solution.

Our accessory collection includes Backpack Rain Covers, Bag Accessories, Base Layers, Beanies & Balaclavas, Bivy Sacks, and various camping essentials. We focus on practical items that enhance comfort and safety during outdoor adventures.

Our gear selection includes items designed for various outdoor conditions. From base layers for temperature regulation to waterproof rain covers, we offer equipment that can handle diverse adventure environments.

We offer two main shipping methods:
• Standard Shipping ($12.95 AUD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 AUD via EMS, delivered in 15-25 business days after dispatch

All orders require 1-2 business days for processing before dispatch. We carefully check and package each item to ensure it arrives in perfect condition for your adventures.

We ship globally but cannot deliver to certain remote areas and some Asian countries due to logistical constraints. If you have questions about delivery to your specific location, please contact our customer service team.

Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information, allowing you to monitor your package’s journey right to your doorstep.

For urgent adventures, we recommend choosing Standard Shipping and placing your order well in advance. For last-minute needs, contact us at [email protected] – we’ll do our best to accommodate your timeline!

We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. We want you to be completely satisfied with your outdoor gear.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth experience.

We accept Visa, MasterCard, JCB, and PayPal – providing secure and convenient payment options for our global customer base.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future adventures.